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Knowledge and advice for those who work with IT in cybersecurity, IT Service Management, AI, ITOM, UEM, IAM and more.

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ITSM - servicedesk

Get your colleagues on board in change management

Few worlds are as ever-changing as the world of IT. There's always some software that needs updating, new hardware to be installed and a firewall that needs replacing. Preferably yesterday, always with t...

How to make IT projects pay off when implementing Change Management

Changes in the IT environment can often result in a large number of incidents after the launch. This, of course, affects not only users and even the w...

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